7:30 AM
Registration Opens
8:00 AM - 8:45 AM
Networking and Continental Breakfast
8:45 AM - 8:50 AM
Welcome Note
8:50 AM - 9:00 AM
Summit Chair's Opening Remarks
General Sessions
9:00 AM - 9:40 AM
Keynote Address: -- Fasten Your Seatbelts, Chief Economist Perspective
The financial market is in the midst of a major shakeup with volatility and downturn being the most discussed issues. David Wyss will talk about the various factors that will affect the global financial services market. This includes growth patterns in the global economy, commercial and residential real-estate, trends in the mortgage industry, performance of USD against Euro, and the rise of emerging markets. Mr. Wyss will also discuss the demand for more information and global sourcing in the prevailing situation. Fasten Your Seatbelts will serve as an authoritative guide to negotiating the bumpy ride ahead of us in the global financial market.
David Wyss
Chief Economist, Standard & Poor's
9:40 AM - 10:20 AM
Panel Discussion: Opportunities, Risks and Challenges in Achieving Success in Global Sourcing
In this panel discussion, panelists will discuss emerging trends, threats and opportunities resulting from alternate global sourcing models. The panelists will also discuss myths and realities of where the industry is on outsourcing vs. expectations that were established. The panelists will highlight the impediments and the corrective actions that need to be taken to bridge the gaps between expectations and realities as perceived by the clients and providers of outsourced services in the financial services industry.
Panelists:
Srini Krishnamurthy
Vice President and Enterprise Sourcing Officer, The Hartford
Christy Long
SVP, Global Supplier and Management Office, Wachovia Bank
Peter Nag
Head of Global Wealth Management Offshore Initiative, Citigroup
Moderator:
Cliff Justice
Managing Director, EquaTerra Globalization competency practice
10:20 AM - 10:40 AM
Networking Break, Table Top Exhibit Viewing and One on One meeting with FSO editors
10:40 AM - 11:10 AM
Transformative Outsourcing: Beyond the Buzzword
The major IT Outsourcing vendors are trying to differentiate themselves by touting their business transformation skills. What does business transformation really mean in the context of global outsourcing? This talk addresses the realities of transformative outsourcing and the implications to both sourcing providers and their clients. A Carnegie Mellon graduate team from the School of Information Systems Management was able to go beyond the 'vendor-speak' to boil-down transformative outsourcing into it specific elements.
Andrew Wasser
Associate Dean, Carnegie Mellon University
11:10 AM - 11:40 AM
Enterprise Change Management In Financial Services Outsourcing
In this discussion the focus will be on the various changes occurring throughout Financial Services outsourcing and the need to manage the changes well. The discussion will focus on the ways to identify, track and control these changes and identifying the most effectual strategies and tactics for change management deployment. Besides, it will also focus on providing provisions for contingency plans to deal with potential failure of the change management process.
Allison Sagraves
Administrative Vice President, Global Sourcing Director
Arijit Sengupta
EVP Banking and Financial Services, WNS Global Services
11:40 AM - 1:00 PM
Networking Lunch
Concurrent Sessions
1:00 PM - 1:40 PM
Track 1
Financial Services
Research Perspective: Outsourcing Trends in the Asset Management Industry
This session will provide some insights on the research reports developed by FSOkx and Deloitte on trends in Asset Management Industry. This session aims to bring forth the analysis of the findings of the research initiatives undertaken.
Sridhar Rajan
Senior Manager, Deloitte Consulting Outsourcing Advisory Services Practice
Track 2
Legal/Compliance
Panel Discussion: Enterprise Outsourcing Management -- Governance, Contracts, Compliance and Regulations
This panel will address the challenges of governing complex outsourcing arrangements, with particular emphasis on legal and regulatory compliance. The panel will also discuss emerging market best practices in the construction of outsourcing contracts to ensure that governance structures are both clearly defined to satisfy control requirements and flexible enough to encourage innovation and deal with a constantly changing environment
Panel Chair:
Akiba Stern
Partner, Global Outsourcing Group, Morgan Lewis
Panelists:
Larry Bortstein
Senior Vice President and Head of Technology Law, Lehman Brothers
Gregg I. Goldman
Executive Director and Head of Legal, IT Infrastructure and Group Offshoring, UBS
Track 3
IT Outsourcing
Strategic IT Co-Sourcing; Financial Services Client Firm Success Story
In this discussion the focus will be on the process and approach of Change Management in the organization. The discussion will bring into notice the various changes occurring throughout Financial Services outsourcing and the need to manage the changes well. The discussion will also focus on ways to properly identify, track, and control these changes. The discussion will further highlight on identifying the most effectual strategies and tactics for change management deployment. Besides, it will also focus on providing provisions for contingency plans to deal with potential failure of the change management process
NIIT Technologies
Judith E. Tschirgi
Ex-CIO, SEI
1:40 PM - 2:20 PM
Track 1
Financial Services
Take the Risk out of Outsourcing
Outsourcing can be a scary proposition. This interactive session will help you learn from a real life example how an outsourcing relationship can not only impact the top line by increasing revenue but can also increase profits by reducing costs. Sutherland will share proven strategies to pick the right vendor, develop risk / reward contracts that mitigate risks and ensure that you achieve the best financial results possible.
Decision
Joe Buggy
SVP, Global Service Excellence, Sutherland Global Services
Transition
Robert Moore
PMP, AVP Global Transitions, Sutherland Global Services
Results
Presented by a senior executive with a major US based Mortgage Company
Track 2
Legal/Compliance
Legal Perspective: Flexible Contracting in Multi Process Outsourcing
This discussion will be on how Flexibility in outsourcing contracts is a means of attaining the best practices and cost efficiencies that MPO transactions provide. It will emphasize on how Flexible Contracting makes way for the structural changes required for making the outsourcing relationship successful. This will also include the important terms and conditions in outsourcing contracts that impart flexibility and ways to preserve the flexibility.
David Hudanish
Partner, Business & Technology Sourcing Practice, Mayer Brown LLP
Paul J. N. Roy
Partner, Business & Technology Sourcing Practice, Mayer Brown LLP
Track 3
IT Outsourcing
Thought Leadership: Best Practices to achieve Data Security and Privacy in Outsourcing Relationships
This panel will discuss security-related issues pertaining to data security and privacy in outsourcing to stop the unauthorized sources from misusing the important company-gathered data. It will also focus on the mechanisms to consider while building or managing outsourcing relationships The discussion will also include how organizations can lessen their security risks associated with data security and privacy by understanding the risks related to outsourcing, exploring the potential of service providers, working together to develop apt solution that meets business requirements, and generating effective legal protection.
2:20 PM – 3:00 PM
Track 1
Financial Services
Analyst Viewpoint
Research Perspective: KPO trends in Financial Services Industry
This session discusses trends in research and financial analytics outsourcing and offshoring practices being adopted by the banking and insurance industry. The session will specifically focus on business information services, market analysis, financial valuation, strategic market research and other customized research/analytics activities being outsourced or offshored by client companies and the related projected trends.
Sonny Ajmani
Practice Leader, Outsourcing and Off shoring, Opera Solutions
Track 2
Legal/Compliance
Innovative Business Models in Offshore Outsourcing
Outsourcing models have evolved and matured over the years. The latest innovation has been the emergence of hybrid models which seek to bring in eclectic features from traditional outsourcing and captives. In this session, the speakers will discuss the benefits and challenges of these models to help you assess which model may be appropriate for your firm. You will also hear examples of how organizations have utilized these models for sourcing a variety of IT and BPO services.
Track 3
IT Outsourcing
Innovating or Doing as Told? Best Practices for Leading Collaborative IT projects in FSO
This panel will take up a case study to discuss collaboration and present its various aspects. It will focus on how collaboration among participants can result into successful completion of complex and strategic IT projects by low cost offshore locations. It will outline a case study of a financial services company that sourced a variety of IS development projects to its captive units and 3rd party vendors across the globe. It will also highlight on how country and organizational contexts influenced collaboration and how some program managers were able to build a collaborative culture on their projects. Additionally, it will also discuss six specific practices that helped project participants overcome multiple challenges and engage in effective collaboration instead of building to a spec.
Natalia Levina
Associate Professor, New York University Stern School of Business
3:00 PM - 3:40 PM
Networking Break, Table Top Exhibit Viewing and One-on-One Meeting with FSO Editors
General Sessions
3:40 PM - 4:10 PM
Successful Outsourcing Relationships in a Globalizing World: The "Firms of Endearment" Way
This presentation integrates two themes: how the world is evolving in terms of global patterns of trade and geopolitical alliances, and how a new business model is fast emerging in the corporate world which blends two things - a sense of purpose that is broader than profit maximization and a stakeholder rather than shareholder orientation. We will discuss the implications of this for successful outsourcing relationships in the future.
Rajendra S. Sisodia
Professor, Bentley College
4:10 PM - 4:40 PM
Practice Leaders Forum: IT Outsourcing - Managing IT across the World and Around the Clock
This panel will discuss the tools and approaches for successful IT management. It will deal with the regulatory issues that form hindrance in IT outsourcing. Factors relevant for managing IT such formulating strategies, information management, contract management and accessibility of human resource will also be taken into consideration. In addition, the discussion will put forth the management issues that surround the expansion of complex IT outsourcing partnerships from the standpoint of both the organization and the outsourcing provider.
Panelist:
Elizabeth Grealy
Senior Vice President, IT Strategy Planning & Globalization Program Office, State Street Bank & Trust
Matthew Booth
Vice President of Operations Development, Boston Financial Data Services
4:40 PM - 5:10 PM
Panel Discussion: Asset Management Outsourcing Technology and Operation Platforms, Risk Management and Governance
In this panel discussion, the participants will discuss the transformation in the asset management industry and reveal the evolving opportunities and threats to the various stakeholders. The panelists will also address new reforms, rules, and regulations facing the asset management industry; the regulatory, economic and technology perspectives for and against the outsourcing/offshoring of functions in the asset management industry; and the way institutional structures are evolving as a result of new opportunities and threats to the industry.
Michael F. McGovern
Managing Director, Securities & Fund Services Technology, Global Transaction Services, Citigroup Markets & Banking
Tim Kafesjian
FVP and Outsourcing Product Manager, BNY Mellon Asset Services
Moderator:
William F. Gibson
CEO, IVY Creek Associates
5:10 PM - 5:25 PM
Summit Chair's Closing Remarks and Summit Wrap-up
5:25 PM - 7:00 PM
FSO Awards & Cocktail Reception |