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Industry Insights
FSOkx offers detailed insights from leading industry analysts, including timely analysis of current trends and developments in the financial sector. Our information portfolio deals with current issues of the financial services sector. We also provide our outlook on the changes or challenges expected within the industry.

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Title: Anti-Outsourcing Bill: Politics Vs. Economics
Date: 29-July-2010
Description: New York Senator Charles Schumer has announced that he is supporting an anti-outsourcing bill that would tax businesses 25 cents for each call that is made from the U.S. but transferred to an overseas data center.

Title: Credit Ratings – Need for Centralized Supervision
Author Name: The FSO Editorial Team
Date: 25-June-2010
Description: Credit ratings are considered an economic indicator to gauge a country’s credit position which appends influence through ratings. Countries like the UK and US consistently rank better than developing countries like the BRIC nations.

Title: Wall Street’s Kabuki Response to Reform
Author Name: Prosasty Chaudhuri
Date: 18-June-2010
Description: Wall Street is no different than the Kabuki- a Japanese dance drama. The SEC is moving towards consolidating market surveillance, after it took regulators weeks of poring through trading data to piece together the root causes of the so-called "flash crash" of May 6.

Title: Investment in Commodities: a Profitable Option in Times of Market Instability
Author Name: The FSO Editorial Team
Date: 09-June-2010
Description: As stated by modern portfolio theory, assets which are not perfectly correlated proffer diversification benefits. International stocks and bonds have been the key to portfolio diversification for long.

Title: Risk Management: Flaws in the System
Author Name: The FSO Editorial Team
Date: 13-May-2010
Description: With any large scale failure in a financial system, every aspect of Risk Management in financial institutions attracts sharp focus and is questioned from a rudimentary level. Rightly so, since with the integration of financial systems across the globe, a system-wide malfunction has a higher magnitude of risk impact, as compared to such a situation a couple of decades ago.

Title: Financial Products and Business Models: Call for Change
Author Name: The FSO Editorial Team
Date: 13-May-2010
Description: The profits enjoyed by financial firms prior to the crisis are now unlikely to continue since the cumulative demand for products has fallen and the margins have reduced significantly. Financial products are heavily impacted by the higher price of risk and the ever increasing regulatory compliance costs. Though there are firms experiencing marked profits, there are some who still require extensive government support for maintaining themselves.

Title: Game Xchanging
Author Name: Lisa Valentine
Date: 11-September-2009
Description: We’re experiencing a bit of deja vu, says David Andrews, CEO of Xchanging. He likens what is occurring today in the business process outsourcing industry to the early 1990s when CIOs first began to question whether it made economic and strategic sense to outsource business processes to a third-party.

Title: Strategic Benefits of a Global Delivery Model for Retirement/Benefit Administration Services
Author Name: San Asuti
Date: 30-June-2009
Description: Finding innovative solutions to provide retirement/benefits administration services is becoming more important than ever in today’s changing economic climate for Plan Providers, Record Keepers and everyone else in the value chain.

Title: Is Three-Way Consolidation the Next Stage in the Evolution of the Service Provider Market?
Author Name: John Eagleson
Date: 29-June-2009
Description: During the past 10 years, we have seen the outsourcing market evolve from being dominated by a small number of generalists to today’s vibrant and diversified landscape in which niche and specialty service providers coexist peacefully with the established giants.

Title: Applying Financial Management Rigor to Global Sourcing Decisions
Author Name: Philippe Dintrans & Saptarshi Mukherjee
Date: 07-May-2009
Description: Locations such as China, the Philippines, Eastern Europe and Latin America can provide services ranging from traditional applications development and maintenance to infrastructure management and business process outsourcing -- or some combination thereof.

Title: Uncovering Hidden Costs in Middle & Back Office Operations
Author Name: Stephen L. Pietrzak
Date: 02-May-2009
Description: The asset management industry is rife with unintegrated operations solutions supporting one or more business channels, making it difficult to determine the actual costs of middle and back office operations.

Title: Financial Industry Turns to Outsourcing Firms to Control Costs, Maintain Customer Service
Author Name: Sanjeev Sinha
Date: 01-May-2009
Description: The volatility in the banking and financial sectors shows no sign of abating. Executives charged with managing operations and customer retention will look to BPO providers to help them negotiate and succeed.

Title: Nicaragua: Emerging Economy, Ideal BPO Destination
Author Name: Glenn Dispenziere
Date: 29-April-2009
Description: Nicaragua’s exposure to U.S. culture and language and a highly-skilled labor pool make it an offshore location that financial services firms should consider.

Title: Should Banks be Nationalized?
Author Name: Lisa Valentine
Date: 10-April-2009
Description: Can the current lending logjam be released by nationalizing U.S. banks, at least temporarily? Does the end justify the means?

Title: Russia & Ukraine as Financial Technology Outsourcing Destinations
Author Name: Alexei Miller & Mikhail Zavileysky
Date: 08-April-2009
Description: Despite a series of high-profile and well-publicized success stories, Eastern Europe remains a relatively unknown field on the outsourcing landscape, at least compared with India, China and the Philippines.

Title: Risks When Going Off-Shore
Author Name: Dalip Raheja and Dr. Lowell Yar Yarusso
Date: 07-April-2009
Description: The Barings Bank collapse illustrates why financial services organizations must actively manage risks, ensure financial integrity and stability over time, and comply with the OCC’s third-party risk guidelines.

Title: The Decision-Making and Risk Management Process
Author Name: James DeLoach
Date: 07-April-2009
Description: When determining what should be outsourced and/or offshored, companies often consider their core competencies, the quality of the product or service to be outsourced, a comparative analysis of internal costs and external costs, and the need for specialized capabilities.

Title: A Data-Driven EKG for Business Simplifies Outsourcing Decisions
Author Name: F. Stephen Olson
Date: 06-April-2009
Description: Just as a cardiologist can watch an EKG track real-time heart performance, so should a financial services company outsourcing a business process be able to monitor the ongoing business performance of a vendor.

Title: Tech Etiquette for Job Hunting in the 21st Century
Author Name: Dr. Richard Bayer
Date: 21-March-2009
Description: In an uncertain economy, financial services professionals need to use technology appropriately when searching for a new gig.

Title: Egypt Emerges as Outsourcing Destination
Author Name: Dr. Hazem Y. Abdelazim
Date: 6-March-2009
Description: Egypt, with its growing ICT infrastructure, cost-effective services, large talent pool and open business environment, is rapidly positioning itself as a gateway into new markets.

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