Introduction

For years now forward-thinking companies have adopted the shared services business model to improve efficiencies and cut costs. By identifying support functions that are comparable or redundant throughout an organization, and realigning them so that expertise is consolidated into a single center shared by multiple departments, firms have found that their support functions develop deeper and broader expertise while trimming costly redundancies. Increasingly, firms are realizing that those efficiencies were only the beginning. In the newest trends in shared services, the largest firms are developing sophisticated governance structures for managing shared services as part of a global business strategy. Meanwhile, firms of all sizes are optimizing shared services through the use of predictive analytics, social media, mobile technology and cloud computing.

Benefits of Attending

Attendees will be exposed to a host of key techniques and best practices for deploying shared services, including:

  • Best practices for achieving economies of scale and controlling costs through shared services
  • Examples of how to align staff and internal cultures with shared services frameworks
  • Techniques for defining the scope of services to be covered by shared services
  • Metrics and performance levels for measuring outcomes of shared services models
  • Best practices in developing chains of responsibility and accountability

Who Should Attend?

  • C Suite Executives
  • Senior Vice Presidents, Vice Presidents and Directors
  • Heads of Outsourcing and Shared Services Departments
  • Departmental Heads of Support Functions That Could be Restructured As Shared Services
  • Heads of Strategy
  • Project Managers
  • Accounting Executives
  • Performance Management Executives and Managers
  • IT Directors and Consultants
  • Others Involved in Outsourcing and Shared Services
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