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FSOkx releases the survey results on New Economics of Business Operations



Several factors have forced Banking and Capital Market firms to make extra attempts towards driving results and re-examining their overall operational effectiveness.

Results for Banking and Capital Markets

Several factors have forced Banking and Capital Market firms to make extra attempts towards driving results and re-examining their overall operational effectiveness. These include changes in regulations, growing complexities in processes due to geographical expansion and multiple interaction points of customers, and pressure on product innovation for customer acquisition and retention.

Genpact, in association with FSOkx, conducted a survey in September 2009 to understand the operational deficiencies, levers of change, and investment priorities of companies in the industry. Analysis of the survey outcomes unveiled the lapses in performance metrics measurement, the overall standards against which metrics were measured, and the usability of the results produced by the metrics.

The results concluded that technological systems fail to give the top management in companies a holistic view of the processes. Since, decreasing costs is a priority for most businesses today firms need to focus on optimizing the existing infrastructure to ensure business agility in the compressing process revision cycles.

Results for Insurance

The Insurance Industry's growths in earnings, underwriting profits, and operational efficiencies have witnessed a decline after the unprecedented chain of financial and economic events that have occurred in the past few years. Insurers are now expected to make extra attempts towards driving results and re-examining their overall operational effectiveness.

Genpact, in association with FSOkx, conducted a survey in September 2009 to understand the operational deficiencies, levers of change, and investment priorities of companies in Insurance Industry. Analysis of the survey outcomes unveiled the lapses in performance metrics measurement, the overall standards against which metrics were measured, and the usability of the results produced by the metrics.

The results concluded that the current silo-ed approach to technology systems have failed to give the top management in companies a holistic and timely view of the processes. Since, decreasing costs is a priority for most businesses today; firms need to focus on optimizing the existing infrastructure to ensure business agility in optimizing business processes.

Results for Insurance